Privacy Policy
This Privacy Policy ("Policy") describes how Scan Solutions ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our mobile application ("App"). By using the App, you agree to the terms and practices described in this Policy. This Privacy Policy ("Policy") describes how Scan Solutions ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our mobile application ("App").
What Information We Collect and How We Use It
Any information we collect on our Site generally falls into the Personally Identifiable Information category.
Personally Identifiable Information
This refers to information that lets us know specifically who you are. In general, you can visit our Site without telling us who you are or revealing any Personally Identifiable Information.
Ordering
When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order. Credit card information submitted with your order is used only for payment processing and is not retained on our Site. You may request your purchase be shipped by common carrier, in which case certain information will be shared with the respective carrier for delivery purposes.
Third-Party Web Beacons
We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.
Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.
Email Notifications
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions, etc. However, you may opt-out at any time by clicking the unsubscribe button at the bottom of your emails, or sending an email to unsubscribe@scansolutions.com, etc.
Sharing Your Information
Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be used for your purchases and retained in hard copy form of the original invoice as well as within our database system, which generates our invoices.
From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Limited Warranty or to protect the rights, property, and safety of others and ourselves.
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.
Links To Other Web Sites
Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Changes To This Statement
Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed.
By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.
Contact Us
If you have any concerns about our use of your information or about this Privacy Statement, please send an e-mail to support@scansolutions.com. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.
SMS Terms & Services/Privacy Policy
Program Description
Scan Solutions, LLC ("Scan Solutions," "we," "us," or "our") offers SMS text messaging exclusively for conversational customer support and service-related inquiries. When you contact us via text message or opt-in to receive messages from us, we use this channel to respond to your questions, provide service updates, and exchange relevant images or information to assist you. Scan Solutions does not use SMS for marketing, promotional advertising, or mass text messaging campaigns.
Message Frequency
Message frequency varies based on your direct interactions with our support team and the complexity of your inquiry.
Pricing
Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.
Opt-Out and Help Instructions
To opt out of receiving text messages from Scan Solutions at any time, reply with the word STOP to any message you receive from us. After you send the SMS message STOP, we will send you a final message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you wish to resume messaging, you may initiate a new text thread with us.
If you are experiencing issues with our messaging program or need assistance, reply with the keyword HELP. You can also contact our customer support team directly at 866-834-1194 or by emailing support@scansolutions.com.
Carrier Liability
Carriers are not liable for any delayed or undelivered messages.
This Privacy Statement was last revised on August 21, 2026.